About Us
Firm Philosophies
Bobilya Law Group's core values -- honesty, integrity, respect, and trust -- are the foundation of the firm. Without them, little else matters. We never take for granted the trust our clients place in us. We strive each day to earn that trust with courtesy, caring, and commitment.
Our goal is to provide the highest level of service to every client, every day; no matter how large or small the project. Excellent service means always being responsive to our clients' needs. At Bobilya Law Group, we take pride in our responsiveness and personal service. From returning routine messages to delivering critical advice, we know that our clients expect and deserve our attention.
We also understand that our clients hire us for more than just our technical expertise. Our clients depend upon our counseling and judgment. Good judgment is particularly important when it comes to managing the costs of legal services. We understand the demands on our clients' resources and tailor our services to match our client's budgets. We welcome candid input from our clients about their cost expectations and how we can meet them. We understand that some projects require more resources than others and we help our clients evaluate how they should spend their "legal dollars."
Bobilya Law Group's core values -- honesty, integrity, respect, and trust -- are the foundation of the firm. Without them, little else matters. We never take for granted the trust our clients place in us. We strive each day to earn that trust with courtesy, caring, and commitment.
Our goal is to provide the highest level of service to every client, every day; no matter how large or small the project. Excellent service means always being responsive to our clients' needs. At Bobilya Law Group, we take pride in our responsiveness and personal service. From returning routine messages to delivering critical advice, we know that our clients expect and deserve our attention.
We also understand that our clients hire us for more than just our technical expertise. Our clients depend upon our counseling and judgment. Good judgment is particularly important when it comes to managing the costs of legal services. We understand the demands on our clients' resources and tailor our services to match our client's budgets. We welcome candid input from our clients about their cost expectations and how we can meet them. We understand that some projects require more resources than others and we help our clients evaluate how they should spend their "legal dollars."
Client Service Principles
At Bobilya Law Group, we are guided by certain core principles:
Be Accessible
Be Responsive
Be Courteous
Communicate
Be Responsible
Be Prompt
Be Fair
At Bobilya Law Group, we are guided by certain core principles:
Be Accessible
- Give the client your mobile telephone number and encourage the client to contact you at any time, day or night.
- Let the client know where you are and what will be your availability when you are away from your office.
- Be willing to travel to our client's locations, rather than making them come to us.
Be Responsive
- Return phone calls, voice-mail, and e-mail messages quickly and promptly.
- Quick, good, and useful is better than too late and perfect.
Be Courteous
- Let the client know that he, she, or it is important.
- Treat everyone at least as well as you expect to be treated.
- Be friendly and positive in all of your contacts with the client.
Communicate
- Listen.
- Understand the client's point of view and expectations.
- Make all communications clear.
- Strive to be concise.
- Keep the client informed on a timely basis.
Be Responsible
- Develop and nurture the client as though the client were your employer; we work for the client.
- Identify and correct problems swiftly.
- Accept responsibility for mistakes.
Be Prompt
- Try to meet or exceed all deadlines.
- If you cannot, let the client know in advance.
Be Fair
- Review fee statements carefully to ensure the accuracy of the information and the fairness of the charges.
